The Photo Booth Company Refund Policy

Standard Refund Policy

We understand that sometimes things don’t go as planned, and our goal is to ensure you are satisfied with your experience at The Photo Booth Co. This refund policy outlines your rights and the steps to take when requesting a refund.

Standard Refund Window

You have 30 calendar days to request a refund from the date of your attempted photo purchase at any of our booths.

Requests received after this 30-day window may be considered at our discretion, particularly where the customer can provide sufficient evidence of the transaction and the issue.

Eligibility for Refunds

Refunds are available for failed photo purchase attempts only. This includes instances where:

  • You were charged but did not receive your photo(s).

  • The photo(s) did not print.

  • Blank or blue prints were received.

  • The photo(s) were materially affected by a printing defect, such as severe fading, missing sections, incorrect colours, substantial streaking or another technical defect that materially affects the quality of the print.

  • The photo booth failed to complete the photo-taking or printing process after payment.

  • You were charged more than once for the same transaction.

Refunds will not generally be issued for photos that have been successfully printed and delivered, including where the customer is dissatisfied with the image for subjective reasons such as lighting, positioning, facial expression, colour or filter selection, pose or other aspects of the photograph.

Partial Refunds

Where a transaction includes multiple photos or prints and only some are successfully delivered, we may provide a partial refund for the portion of the purchase that was not successfully delivered.

Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same photo purchase, please contact us with evidence of the transaction. Where we confirm that a duplicate or incorrect charge has occurred, we will refund the relevant amount to the original payment method.

Verification of Refund Requests

We will review transaction records, payment records and machine logs to verify a refund request before approving a refund. We may contact you for additional information where necessary.

If further detail is requested and we receive no reply within 14 days, we will close your refund request.

Pending Payment Authorisations

In some cases, your bank or payment provider may temporarily show a pending payment authorisation even where a purchase was unsuccessful. This may be automatically released by your bank or payment provider and may not constitute a completed charge by The Photo Booth Company. The timing of the release is determined by your bank or payment provider. For a pending payment, we will not be able to issue a refund and we advise that you contact your bank or payment provider to resolve the issue.

How to Request a Refund

To request a refund, please contact our customer support using one of the following methods:

  • WhatsApp: Use the number displayed on the booth where your transaction occurred.

  • Email: Use the email address displayed on the booth signage.

When contacting us, please include as much of the following information as reasonably available:

  • Date and time of photo attempt.

  • Booth location - This should be the store or venue name. City, town or country are not sufficient.

  • Amount charged.

  • Payment method used (eg. cash, card payment, mobile phone payment, QR)

  • Transaction or receipt reference, where available.

  • A brief description of the issue encountered.

  • Proof of transaction or payment confirmation, where available.

Customer Conduct

We are committed to resolving booth and payment issues quickly and respectfully. We reserve the right to deny refund requests and terminate support communications if a customer engages in abusive, profane, threatening, or hostile language with our team.

Refund Processing

We will respond to your refund request within 7 business days (Monday – Friday).

Once your refund request is approved, we will process the refund to your original method of payment.

Cash payments will be refunded using a Wise Bank transfer sent to you via email.

For credit or debit card refunds, Please allow up to 5-10 business days for the refund to appear, depending on your bank, card issuer or payment provider.

If a refund cannot be returned to the original payment method, we may contact you to arrange an alternative method of reimbursement.

Applicability

This refund policy applies to all machines owned and operated by The Photo Booth Company (UK) Ltd, The Photo Booth Vending Machine LLC., The Photo Booth Company Asia Pte Ltd, and the Photo Booth Company DK.